31. One of the factors which determines the choice of transport for goods is the
A. cost of purchasing the mode of transport.
B. maintenance cost of the mode of transport
C. number of users of the mode of transport
D. nature of the goods to be transported
32. Which of the following activities increases demand for goods and services?
A. Advertising
B. Banking.
C. Transportation
D. Warehouse
33. A diagram showing the positions of the structure of a company is
A. span of control
B. organizational chart
C. vertical integration
D. flow chart
34. Good customer service practice requires
A. charging high prices so as to make profit
B. hanging up customers’ phone calls when busy.
C. patience towards ill – mannered customers
D. promoting hard working employees
35. The elements of a contracted are offer,
A. acceptance and performance
B. consideration and performance
C. legality and formality
D. acceptance and consideration